Terms & Conditions – Bluebridge Consulting (DUFINANCE – FZCO)

(1) These General Terms and Conditions ('GTC') apply to all contracts between DUFINANCE – FZCO (hereinafter 'we') and our clients for services within the scope of project packages (Relocation/Setup/Coordination) in the United Arab Emirates ('UAE').

(2) Bluebridge Consulting is a brand/trade name under which DUFINANCE – FZCO offers its services. The contractual partner of the client is exclusively DUFINANCE – FZCO.

(3) 'Client' can be: Consumer (B2C): a natural person acting predominantly for private purposes, or Entrepreneur (B2B): a natural or legal person acting predominantly within the scope of their commercial/self-employed activity.

(4) Deviating conditions of the client shall only apply if we expressly agree to them in text form.

(1) We provide services in planning, organization, coordination, and project management within the scope of the booked project packages (e.g., Company Setup/Free Zone process coordination, Visa process coordination, appointment and document management, coordination with stakeholders).

(2) The specific scope is defined by the respective offer/package (service description).

(3) We owe the service as described in the service description, but not a specific economic outcome.

(1) We do not provide legal advice or tax advice. Where legal/tax services are required, these are provided exclusively by appropriately qualified third-party providers, whom the client commissions separately.

(2) There is no guarantee of success for decisions or processes at authorities, free zones, banks, or other third parties (e.g., Trade License, Visa, Emirates ID, bank account opening).

(1) For certain areas (including real estate, financing, tax advisory, accounting, legal services, insurance, interior design, automotive, relocation, pet travel, nanny services) we can recommend suitable specialists and coordinate the collaboration.

(2) Third-party providers deliver their services independently. Contracts for third-party services are – unless expressly agreed otherwise – concluded directly between the client and the third-party provider; their terms and conditions apply.

(3) We are not liable for services, availability, prices, deadlines, or decisions of third-party providers; we owe exclusively our agreed coordination services.

(1) A contract is concluded through written/digital acceptance of our offer (email is sufficient) or through payment of the agreed advance payment.

(2) Unless otherwise agreed, the service begins upon receipt of the advance payment.

(1) The prices stated in the offer/package apply. Invoicing is in AED (UAE Dirham).

(2) Payment schedule (standard for project packages): 50% advance payment upon commissioning/project start, 50% once the Trade License is issued ('Company Setup completed').

(3) We are entitled to make service delivery conditional upon the complete fulfillment of payment obligations.

(4) Third-party costs (e.g., authority and free zone fees, translations/certifications, courier, bank/third-party provider fees) are – unless expressly stated as included – to be borne additionally by the client.

(5) Invoices are – unless otherwise agreed – due immediately.

(6) In case of payment default, we are entitled to suspend services until full settlement. Delays and additional costs arising from this are not our responsibility.

(1) The client shall provide all required information and documents completely, correctly, and in a timely manner and shall cooperate in necessary steps (e.g., signatures, identification procedures, appointments).

(2) Delays or additional costs due to missing/late cooperation are not our responsibility.

(1) Time specifications are planned values. The actual duration depends in particular on authorities, free zones, banks, and third-party providers.

(2) In circumstances beyond our control (e.g., changes in law/regulations, system failures, force majeure), processes and deadlines may shift; claims arising from this are – to the extent permitted by law – excluded.

(1) Project packages are designed for implementation. The client can stop/terminate the project at any time in text form.

(2) In this case, we retain the right to remuneration for services rendered up to that point. For flat-rate packages, billing is based on project progress/milestones, as defined in the offer; otherwise based on the objective status of services.

(3) Service components not yet provided and not yet started will not be charged, or amounts already paid for them will be refunded.

(4) Third-party costs (e.g., authority and free zone fees, translations/certifications, courier, third-party provider fees) are generally non-refundable once commissioned/incurred.

(5) If an application/process (e.g., Trade License/Visa/account) is rejected by authorities/banks, there is no right to refund of coordination services already rendered; additional steps (e.g., resubmissions) will be compensated separately based on effort or offer.

(1) Unlimited liability in cases of intent and gross negligence as well as injury to life, body, or health.

(2) In cases of slight negligence, we are only liable for breach of essential contractual obligations, limited to the foreseeable, typically occurring damage.

(3) To the extent permitted by law, liability is limited in amount to the remuneration paid for the respective project package.

(4) No liability for indirect damages, consequential damages, or lost profits, to the extent permitted by law.

(1) Both parties shall treat confidential information from the collaboration as confidential.

(2) Reference mention (name/logo/case study) only with prior consent of the client in text form.

(1) The privacy policy on the website in its current version applies.

(2) The client agrees that coordination may take place via email, telephone, and – if used – messenger services, depending on the project.

(1) The law of the United Arab Emirates (UAE) applies.

(2) The place of jurisdiction is – to the extent permitted – Dubai, UAE.

In case of contradictions between the offer/service description and these GTC, the offer or service description shall take precedence.

(1) Amendments and additions require text form, unless a stricter form is required by law.

(2) Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a regulation shall be deemed agreed that comes closest to the economic purpose.